Refund & Return Policy

At Sabara, we take pride in the quality of our handcrafted products. We want you to be completely satisfied with your purchase. Please read our return and refund policy below.

1. Returns

We accept returns within 7 days of delivery, provided the product meets the following conditions:

• The product is unused, unwashed and in its original condition
• The product is returned in its original packaging
• You have a valid proof of purchase (order ID or confirmation email)

Please note: As our products are handcrafted from natural materials, minor variations in colour, texture, and size are inherent to the craftsmanship and are not considered defects.

2. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

• Your order ID
• Clear photographs of the damaged product
• A brief description of the issue

We will arrange for a replacement or full refund at no additional cost to you.

3. Wrong Product Received

If you receive a product different from what you ordered, please contact us within 48 hours of delivery. We will arrange a return pickup and send you the correct product or issue a full refund.

4. Order Cancellation

• You may cancel your order before it has been shipped by contacting us via email or phone.
• Once the order has been shipped, cancellation is not possible. You may return the product after delivery as per our return policy.
• Sabara reserves the right to cancel orders due to stock unavailability or other unforeseen circumstances, in which case a full refund will be issued.

5. Refund Processing

• Approved refunds will be processed within 7–10 business days from the date the returned product is received and inspected.
• Refunds will be credited to the original payment method used during purchase.
• Shipping charges, if any, are non-refundable unless the return is due to a damaged, defective or wrong product.

6. Shipping-Related Issues

• If your shipment is lost in transit, please contact us and we will work with the courier partner to resolve the issue or issue a refund/replacement.
• Delivery delays caused by external factors (weather, logistics disruptions, etc.) are beyond our control, but we will keep you updated on the status of your order.

7. Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, washed or altered
• Custom or personalised orders (if applicable)
• Products returned after the 7-day return window

8. How to Initiate a Return

To start a return or report an issue with your order:

• Email us at contact.sabara@gmail.com with your order ID and reason for return
• Call us at +91 62943 59714
• Use the Contact form on our website

Our team will respond within 24–48 hours and guide you through the return process.

9. Contact Us

For any questions regarding our return and refund policy:

• Email: contact.sabara@gmail.com
• Phone: +91 62943 59714
• Address: NankarNila, Sabang, Paschim Medinipur, West Bengal 721467, India